Social security for getting on a large amount Beat The Cycle Of Debt Beat The Cycle Of Debt for an approved in addition questions.

Playstation 3 – 3.21 Firmware broke my Ps3

Posted: April 14th, 2010 | Author: | Filed under: Tech | Tags: , , , , , , , , , , , | 1 Comment »

I’ve had my PS3 for about 7 months and everything has worked without a hitch. Last week I even got around to playing Final Fantasy 13 for a few sessions. Well, last Friday I decided to have some friends over for a Band Hero rock-session before going out. Upon firing up my PS3 I see that there is a new firmware update available. Now being that I haven’t ever modified or planned on doing anything cool with my PS3, I blindly said “update now” and told my friends it would be a minute. After the firmware update completed the system rebooted, and all looked normal. I put in Band Hero and realized that it isn’t reading the disc, I put in 2 other games…no luck. I put in a DVD, then a Blu-Ray….NOTHING! When inserting any disc the system would make the standard noise, accept the disc, then make a click sound (like its re-arranging the disc) for a second. I did some research and many other people are having the same issue.

One thing that does grind my gears. I called the support line and the lady clearly told me that this was a “coincidence”. Even though there are two different internal readers for DVD and Blu-Ray discs. I’m in the troubleshooting field, its my career. One, if she automatically comes up with this response, then she knows about the issue already and it clearly is a known issue. Two, the firmware controls how the hardware functions, so being that there are many different systems and configurations, it is very possible that the update caused my disc-read-click behavior.

I’m upset about this. Sony should know better. I would be very upset if my PS3 wasn’t under the 1 year warranty, but the whole point of bringing this up is to work together as a community and figure out WHY.

Some things I tried:
-Insert DVD/Blu-Ray/Game, when it is accepted…quickly power off before the clicking occurs.
(No luck, because when the PS3 is powered on it will do the click sound EVERY time).

-Reset to defaults:
(First thing support recommended, didn’t affect anything beside resetting all my settings…same behavior).

-Restore PS3:
I just did this today (20100415) and it formatted the hard drive. Apparently this doesn’t make any difference on the behavior because it was still on firmware 3.21 after the format.

One Comment on “Playstation 3 – 3.21 Firmware broke my Ps3”

  1. 1 Terry said at 7:06 pm on April 15th, 2010:

    I have had the same problem and have started a group on Facebook. Hopefully if enough people get on there we can get media attention. That seems to be the only way to get corporations like SONY to respond.

Leave a Reply

  • *