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Playstation 3 – 3.21 Firmware broke my Ps3

Posted: April 14th, 2010 | Author: | Filed under: Tech | Tags: , , , , , , , , , , , | 1 Comment »

I’ve had my PS3 for about 7 months and everything has worked without a hitch. Last week I even got around to playing Final Fantasy 13 for a few sessions. Well, last Friday I decided to have some friends over for a Band Hero rock-session before going out. Upon firing up my PS3 I see that there is a new firmware update available. Now being that I haven’t ever modified or planned on doing anything cool with my PS3, I blindly said “update now” and told my friends it would be a minute. After the firmware update completed the system rebooted, and all looked normal. I put in Band Hero and realized that it isn’t reading the disc, I put in 2 other games…no luck. I put in a DVD, then a Blu-Ray….NOTHING! When inserting any disc the system would make the standard noise, accept the disc, then make a click sound (like its re-arranging the disc) for a second. I did some research and many other people are having the same issue.

One thing that does grind my gears. I called the support line and the lady clearly told me that this was a “coincidence”. Even though there are two different internal readers for DVD and Blu-Ray discs. I’m in the troubleshooting field, its my career. One, if she automatically comes up with this response, then she knows about the issue already and it clearly is a known issue. Two, the firmware controls how the hardware functions, so being that there are many different systems and configurations, it is very possible that the update caused my disc-read-click behavior.

I’m upset about this. Sony should know better. I would be very upset if my PS3 wasn’t under the 1 year warranty, but the whole point of bringing this up is to work together as a community and figure out WHY.

Some things I tried:
-Insert DVD/Blu-Ray/Game, when it is accepted…quickly power off before the clicking occurs.
(No luck, because when the PS3 is powered on it will do the click sound EVERY time).

-Reset to defaults:
(First thing support recommended, didn’t affect anything beside resetting all my settings…same behavior).

-Restore PS3:
I just did this today (20100415) and it formatted the hard drive. Apparently this doesn’t make any difference on the behavior because it was still on firmware 3.21 after the format.